That's certainly true. But think of the situation from your customers' and prospects' perspective. They're slammed with probably more than 100 business emails every day, and most of those are tossed ...

Take a look at these email responses from two different agents, applicants for a position in your customer contact center. Would you give them passing grades? Would you hire them to write email to ...

Cold emails feel like talking to an empty room. You write a great message. You hit send. Then nothing happens. Your email sits in someone's Gmail inbox, ignored and forgotten. Here's what most people ...

Poor writing can make others think you aren't intelligent. I'm the executive editor of a magazine and know firsthand how grammar can change the meaning of a sentence. Don't get caught up in ...

Say you just got interviewed and want to cement a good impression — or make up for a less-than-perfect performance. Try writing an interview thank-you email. Following up an interview with a concise ...