From syncing Outlook with Salesforce to automating Dynamics 365 tasks, modern CRM integrations are redefining how teams work. By blending Microsoft 365 tools, workflow automation, and governance best ...

Salesforce rolls out AI-powered workflows, contact center updates in Service Cloud Your email has been sent Salesforce on Thursday unveiled new AI-powered workflows and contact center updates in ...

Google and Salesforce are rolling out new AI capabilities aimed at streamlining financial advisory and client management workflows. Google is embedding its Gemini AI engine and other tools directly ...

Business dynamics have been severely shaken up by the introduction of generative artificial intelligence. With Salesforce Inc., businesses can customize their workflows and processes with AI, ...

The new platform packages Salesforce’s AI and developer tools into a headless, API‑driven layer designed for software agents ...

Salesforce has announced a swathe of updates to its Service Cloud, which it believes will help companies connect their customer service operations - from DevOps teams, through the contact center, all ...

Want to update Salesforce without the user interface? Want to use your favorite crusty AI agent? Now it's all possible ...

While Salesforce made a big splash yesterday with the announcement that it's buying Slack for $27.7 billion, it's not the only thing going on for the CRM giant this week. In fact, Dreamforce, the ...