You can spend years building credibility at work and still feel unprepared for the moment you need to say something uncomfortable. That one difficult conversation you wish you could avoid often turns ...

Knowing what to say at work can make or break your success. Erin McGoff shares practical scripts and strategies to help you ...

Written in collaboration with Melanie Sodka, capacity management expert and author of Diary of a Functioning Burnout. In our work with leaders, professionals, and high performers who care deeply about ...

Learn about the rise of “dry-chatting” and how AI is becoming a rehearsal partner for modern communication, especially before ...

When the world of work turned upside down in 2020, we quickly adapted to Zoom calls, Slack threads and digital whiteboards. At first, this newfound flexibility felt liberating. But as we settle into a ...

This Q&A is part of Observer’s Expert Insights series, where industry leaders, innovators and strategists distill years of experience into direct, practical takeaways and deliver clarity on the issues ...

Tough talk can be, well, tough. But it’s also critical for ensuring your team is working at its best. Learn what holds managers back and how to remove the block that may be hurting your bottom line.

When we think of what makes a successful manager, we often think of those with a clear vision to guide their team toward strategic goals, who have the ability to inspire and empower employees and who ...