Doug Koch, director of information technology at MGK, an insecticide company based in Minneapolis, says he has three people working on a help desk that serves more than 100 users. But that’s not all ...

For corporate IT managers, the start of the new year brings hope that budgets will grow, workloads will return to normal and the worst of the recession might be over. Down in the tech department ...

For businesses suffering from computer-related headaches, help desks may be the painkiller. And trends are now emerging to improve that medicine, believes Sunny Gupta, founder and chief executive ...