In January 2018, I was commuting from Brooklyn to New Jersey. I have two little kids and a busy consulting business, so a quiet train ride felt like a mini-vacation. Yet I found myself spending that ...

There’s one way to remedy that: Start writing letters. Thank you notes, love letters, poems if you dare; give and ye shall receive. It’s a good habit to get into.

As a busy small-business manager, you might think you don't have enough time to document employees. But maintaining excellent notes on your subordinates can actually save you time down the line. Your ...