New Puebla operations strengthen bilingual support for a leading U.S. insurer and advance Liveops’ global, AI-enabled ...

No advisor wants market volatility, but every advisor knows it’s inevitable. Because of this, it’s paramount for advisors to be prepared to help their clients successfully navigate challenging market ...

Law firms must adapt to survive in a rapidly changing legal landscape driven by technology and competition. The rising expectations of clients and evolving markets are pushing firms to explore or ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

While a steady supply of new clients is critical to helping a business get off the ground, returning customers play an equally important role in a business's lasting success. Establishing a long-term ...

Grief and loss of some kind is almost always present in our lives. In my previous two articles for WealthManagement.com, you learned about relationship loss and intra-psychic loss. Now we turn to ...

At the time of this writing, over 26 million Americans will have lost their jobs due to the pandemic—the highest unemployment rate since 1940. That number will be outdated by the time you read this.

The legal profession rewards endurance, precision and control. It also quietly normalizes stress, isolation and overextension ...

The employee-friendly job market is making waves across the legal industry, including with customer support professionals, according to some legal tech and service providers. But for the most part, ...

When I was a developer in 2002, I joined a startup computer software company as a product support engineer. In this support role, my developer mindset gave me a unique perspective of the ...